Reformasi Birokrasi dalam Peningkatan Kualitas Pelayanan Publik pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPM-PTSP) Kabupaten Karo

Bureaucratic Reform in public services aims to improve the quality of accordance with needs and expectations community. The purpose this study is analyze how process implementing bureaucratic reform improving achieve at Investment One-Stop Integrated Service (DPM-PTSP) Karo Regency. This research uses qualitative methods a descriptive approach, primary data collection techniques (observations, interviews) secondary (documentation studies). Based on results study, it can be concluded, after reforms were implemented, aspects that support DPM-PTSP experienced changes improvements both organizational structure, human resources, simplification deregulation, use technology makes easier issue permits, even business actors have been able permits independently without face-to-face officers. implementation has increased supports acceleration